Sep 28, 2026
What is covered in this course? How will I benefit? The following topics will be covered Managing your leadership transition. Reframing the discomfort of role change and transition. Raising self and team leadership awareness. Discovering leadership opportunities and...
Feb 11, 2026
What is covered in this course? How will I benefit? The following topics will be covered The difference between difficult, angry and hostile/abusive customers Workplace and environmental factors that impact your ability to deal with difficult, angry or aggressive...
