BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Eventin//Event Calendar//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
BEGIN:VEVENT
UID:42a3cafa9fd539ffa5d00a51e7c9fc00@localbuyingfoundation.com.au
SUMMARY:UNIHUB  | Dealing with Difficult Situations
DESCRIPTION:What is covered in this course? How will I benefit?\nThe follow
 ing topics will be covered\n\nThe difference between difficult\, angry and 
 hostile/abusive customers\nWorkplace and environmental factors that impact 
 your ability to deal with difficult\, angry or aggressive customers\nHow co
 nflict escalates: the three Rs of conflict\nEvaluating how you currently ma
 nage conflict\nManaging your emotions and staying calm under pressure\n\nEV
 ENT LINK
LOCATION:Port Pirie
DTSTAMP:20261018T011445Z
DTSTART:20261115T223000Z
DTEND:20261116T060000Z
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END:VCALENDAR